First human-free bank branch

The China Construction Bank, China’s second-largest bank, has opened a branch in Shanghai run entirely by technology. A humanoid robot answers customers’ questions and directs traffic, and human client relationship managers remotely interact with customers via videoconference. Customers can pay to engage in small interactive augmented reality games to make the experience more of an occasion rather than just a branch visit. A virtual reality machine is also available to showcase CCB’s latest home rental offerings. This virtual reality, artificial intelligence and facial recognition technology is expected to support 90 percent of customer demand.

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